Return & Refund Policy
At Pimple Patch care. your satisfaction is our priority. We stand behind the quality of our products and want to ensure that you are completely happy with your purchase. If for any reason you are not satisfied, we’re here to help with a simple and straightforward return process.
Eligibility for Returns
We accept returns within 7 days of delivery, provided the item meets the following conditions:
The item is unused and in its original packaging.
The product is in resellable condition (no damage, no opened packaging).
You have proof of purchase (order number or receipt).
Due to hygiene reasons, used or opened skin care items (including pimple patches) cannot be returned unless defective or damaged upon arrival.
How to Initiate a Return
To request a return:
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Contact us at [pimplepatchesusa.shop@gmail.com] with your order number and the reason for your return.
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We will review your request and provide instructions on how and where to send your return.
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Once we receive the returned item, we’ll inspect it and notify you of the approval or rejection of your refund.
Refunds
If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Please note, we do not refund any shipping charges unless the return is due to an error on our part (e.g., wrong or defective item).
Damaged or Defective Items
If you received a damaged, defective, or incorrect item, please contact us immediately at [pimplepatchesusa.shop@gmail.com] with photos of the issue. We’ll make it right—either by sending a replacement or issuing a full refund.